Customer Agreement Eu
Last updated: 13. September 2026
Version 2.4.0
1. European Regulatory Framework and Parties
This European Union Customer Agreement ("Agreement") governs your relationship with FIERES LIMITED SP ZOO, a limited liability company incorporated under the laws of Poland, operating under the brand name Sentens ("Sentens", "we", or "us").
Our services within the European Economic Area (EEA) are provided in strict accordance with applicable EU directives and regulations regarding digital asset service providers, financial instruments, and algorithmic trading infrastructure. By utilizing our services, you acknowledge that you are contracting with a European entity subject to EU jurisdiction.
2. Client Classification (MiFID II Alignment)
While digital assets may not strictly fall under MiFID II regulations depending on their specific nature, Sentens voluntarily aligns its client classification procedures with MiFID II principles to ensure maximum protection:
- Retail Clients: By default, all newly onboarded users are classified as Retail Clients. This classification affords you the highest level of regulatory protection, detailed risk disclosures, and stringent safeguarding of your assets.
- Professional Clients: Institutional entities and high-net-worth individuals may request re-categorization as Professional Clients. This requires demonstrating significant trading experience, sufficient financial portfolio size (exceeding €500,000), and a high frequency of large trades. Professional Clients acknowledge that they waive certain regulatory protections afforded to Retail Clients.
- Eligible Counterparties: Strictly reserved for regulated financial institutions, credit institutions, and authorized investment firms.
3. MiCA Compliance and Asset Safeguarding
In adherence to the upcoming Markets in Crypto-Assets (MiCA) regulation, Sentens has implemented comprehensive asset safeguarding protocols:
Segregation of Assets: Your digital assets and fiat funds are held in strictly segregated accounts, entirely separate from Sentens's corporate funds. In the unlikely event of Sentens's insolvency, your assets remain legally yours and cannot be claimed by our creditors.
No Rehypothecation: We do not lend, pledge, hypothecate, or otherwise use your digital assets for our own operational or trading purposes without your explicit, separate, and opt-in consent (which is currently not a service we offer to Retail Clients).
4. GDPR, Privacy, and Data Processing
Your personal data is processed in strict compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We rely on legal bases such as the performance of a contract, compliance with legal obligations (AML directives), and our legitimate interests to process your data. You possess fundamental rights including the right to access, rectify, restrict processing, and request the erasure of your personal data. Detailed mechanisms for exercising these rights are outlined comprehensively in our Privacy Policy.
5. Governing Law and Jurisdiction
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Poland. However, if you are a consumer residing in the EU, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in this Agreement affects your rights as a consumer to rely on such mandatory provisions of local law.